Warranty & Returns
Products Purchased at redshiftsports.com
If you're not satisfied with any Redshift product, we want to make it right! Redshift Sports products that are purchased via our website (www.redshiftsports.com) can be returned within 30 days of delivery for a full refund, and we'll even cover return shipping within the continental USA in most cases! Once we receive the returned items, we will process a full refund to your credit or debit card.
Before you send any return item, please fill out the product return form on the right so we can provide you with a return authorization number and a prepaid return shipping label. Please print and include the authorization number with your return shipment - this will help us keep track of the item and speed up processing of your return or warranty claim.
Within the US, returns should be mailed to:
444 N 4th St Suite 102
Philadelphia, PA 19123
If you are not using a prepaid return shipping label provided by us, please use a shipping method which includes tracking and insurance - unfortunately, we can't be responsible for lost packages.
Outside of the US, please contact us at email@example.com to find out the correct method for returning items.
Products Purchased from Bike Shops or Online Retailers
If you purchase our products from a local bike shop or online retailer (such as Amazon or Clever Training), please contact them directly to arrange a return of the items.
Redshift Sports LLC Product Warranty
Redshift Sports LLC warrants that all of our products are free from defects in material and workmanship for one year from the date of original retail purchase. This warranty applies to the original retail purchaser only, and is not transferable to any subsequent purchaser(s). At their discretion, Redshift Sports will repair or replace the defective product with the same model (or an equivalent model if an identical model is unavailable). This warranty does not cover components that are damaged due to improper installation, improper adjustment, poor maintenance, crashes, abuse, modification, misuse, or other conditions deemed abnormal or excessive by Redshift Sports LLC.
All warranty returns must be accompanied by a Return Authorization Number (RA#) and dated proof-of-purchase from an authorized seller. Note that auction-based websites are not authorized sellers of new Redshift products. You can obtain an RA# by submitting a warranty claim at www.redshiftsports.com or by emailing firstname.lastname@example.org.
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